Canon Professional Services Rocks too!
Canon USA’s Professional Services division also stepped up to honor Serious Customer Service, when I called yesterday to find out status on a body and lens we’d sent in for repair. For whatever reason, these hadn’t been initiated, even though I’d authorized the repair (and emailed a PDF of our warranty cards so they knew when the lenses were purchased).
This was Friday morning, mind you, less than one business day before our departure. But Chris Canada at the Irvine office handled the thing with super grace, seeing to it that the work got done, and the camera is on its way to meet us in LA on Monday, where we have a layover. Thanks CPS!